Pull in Zoho Desk Tickets to a Zoho Creator Dropdown field

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The video is showing the process of how to pull in Zoho Desk tickets to a Zoho Creator dropdown field. The process is broken down into a three-part series, where in this video, the speaker is showing how to create a standalone function in Zoho Creator that will display the Zoho Desk tickets and filter them. The speaker then shows how to use the Zoho Desk API to retrieve the tickets and filter them according to certain criteria. The filtered tickets are then added to a list, which is used to populate the dropdown field in the Zoho Creator form. The speaker also mentions that in future videos of the series, they will show how to create a time entry into the ticket and use the ticket ID.

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Businesses can use Zoho Creator to extend the functionality of Zoho Desk by integrating their applications. By using the API call to list all tickets, businesses can create a standalone function to filter and return the tickets to a dropdown field in a form. This makes it easy for businesses to select the tickets for which to add a comment or a time entry. This integration can save businesses time and money by streamlining workflows and making the process of adding comments and time entries more efficient.

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Using tickets to manage customer service calls can help reduce the complexity of your business by streamlining your processes and making it easier to track customer service requests. Tickets can be easily assigned to employees, allowing them to quickly respond and take appropriate action. Tickets also provide an organized way to track customer service interactions, allowing businesses to quickly identify and address any problems. This can help reduce customer complaints, as it ensures that customer service representatives are able to quickly and effectively address customer inquiries.